After completing this course, a CS Professional will understand the different types of opportunities that surface in customer success relationships, how to ask questions to identify potential opportunities, how to effectively qualify opportunities, ways to develop opportunities in order to prevent objections, and how to hand off an opportunity to a sales team.

This is a live, online class and attendees will need Internet access, a headset with mic, and an area where they can speak and contribute to the group.

Price shown is per attendee. CSMs will receive access to training session details via email upon receipt of payment.