After completing this course, a CS Professional will understand the typical reasons for objections, tactics for tackling common objections, ways to prevent both objections and negotiations, basic negotiation approaches, ways to handle a customer who won't negotiate, and how to escalate a negotiation for best results.

This is a live, online class and attendees will need Internet access, a headset with mic, and an area where they can speak and contribute to the group.

Price shown is per attendee. CSMs will receive access to training session details via email upon receipt of payment.

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