After completing this course, a CS Professional will understand why it is important for CSMs to be able to ask consultative questions, how asking great questions can help CSMs in a range of situations that require persuasion, four kinds of questions to ask customers that help them see the value in a solution, and how and when to ask questions for the best results.

This is a live, online class and attendees will need Internet access, a headset with mic, and an area where they can speak and contribute to the group.

Price shown is per attendee. CSMs will receive access to training session details via email upon receipt of payment.