After completing this course, a CS Professional will understand the value of an executive business review (EBR), how to best format an EBR for their customer base, how to perform customer research ahead of the EBR, what the agenda and presentation for an EBR should include, and how to follow up with a customer after the EBR.

This is a live, online class and attendees will need Internet access, a headset with mic, and an area where they can speak and contribute to the group.

Price shown is per attendee. CSMs will receive access to training session details via email upon receipt of payment.