After completing this course, a CS professional will understand the major touch-points in a customer journey, how to manage both buyer and user relationships, ways to be proactive at various stages in the customer lifecycle, how to build an account plan that the team can use to coordinate on customer strategy, and how to engage other teams in the customer relationship.

This is a live, online class and attendees will need Internet access, a headset with mic, and an area where they can speak and contribute to the group.

Price shown is per attendee. CSMs will receive access to training session details via email upon receipt of payment.