After completing this course, a CS Professional will understand why churn is important and how to measure it, how churn relates to customer health and several ways to measure health, common churn warning signs and how to proactively address them, and how to off-board a customer smoothly to drive referrals and potentially win them back.

This is a live, online class and attendees will need Internet access, a headset with mic, and an area where they can speak and contribute to the group.

Price shown is per attendee. CSMs will receive access to training session details via email upon receipt of payment.

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