After completing this course, a CS Professional will understand what is happening in a customer’s mind when problems arise, how and when to raise difficult issues with customers, how to balance listening with speaking up for yourself and your company, and approaches for leading difficult conversations to a mutually beneficial resolution.

This is a live, online class and attendees will need Internet access, a headset with mic, and an area where they can speak and contribute to the group.

Price shown is per attendee. CSMs will receive access to training session details via email upon receipt of payment.