After completing this course, a CS Professional will understand why onboarding is critical to customer success, how to manage an onboarding project while building the customer relationship, how to work with a separate onboarding team, and best practices for planning a smooth onboarding process.

This is a live, online class and attendees will need Internet access, a headset with mic, and an area where they can speak and contribute to the group.

Price shown is per attendee. CSMs will receive access to training session details via email upon receipt of payment.