After completing this course, a CS Professional will understand how to uncover the reasons a customer made a purchase, how to work with a customer to define clear goals, best practices for measuring, tracking and presenting progress and outcomes to the customer, and what to do if customer expectations change over time.

This is a live, online class and attendees will need Internet access, a headset with mic, and an area where they can speak and contribute to the group.

Price shown is per attendee. CSMs will receive access to training session details via email upon receipt of payment.

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