After completing this course, a CS Professional will understand common issues that surface over the course of a customer’s lifecycle, the level of service that customers expect, when to hand off or escalate problems, how to own the communication about customer problems, how to advocate for internal change and how to encourage customers to become advocates.

This is a live, online class and attendees will need Internet access, a headset with mic, and an area where they can speak and contribute to the group.

Price shown is per attendee. CSMs will receive access to training session details via email upon receipt of payment.