After completing this course, a CS professional will understand major business models and the KPIs used to measure business performance, how to use the business model canvas to understand a customer’s business, how to ask about the KPIs that matter to a customer, how to turn goals into a formal success plan, and how to find and connect with key executives in a client company.

This is a live, online class and attendees will need Internet access, a headset with mic, and an area where they can speak and contribute to the group.

Price shown is per attendee. CSMs will receive access to training session details via email upon receipt of payment.